FREQUENTLY ASKED QUESTIONS

Welcome to the L & W International FAQ Centre! At L & W International, our number one priority is your satisfaction. Most customer questions should be answered here and if not, please don't hesitate to contact us, one of our friendly staffs will be there to assist you.

General Information

 Does L&W International have a hardcopy catalogue? So I can found the products I need  in my finger tips.

Yes we do, please email us to request a catalogue.

 Are all price include GST?

Yes, all the price in here are GST inclusive.

 Does L & W have a store-front? Can I come to your shop and purchase something there?

Yes, you definitely can! We are located at Unit 6C 413-443 West Botany St Rockdale NSW 2216 and the business hours are Monday - Friday 8:30-5:30, Saturday 9:00-3:00 (Public Holidays not included).

 Can I pick up an order? Where is the pick-up centre?

Yes, You can pick up an order in Sydney on the address above.

Order Information

 How long will it take to process my order?

Order are to be process and despatch straight away once it confirmed. Therefore it possible for you to receive the ordered products in the same day you have ordered.

 How do I place an order?

We accept orders via our online store, email, phone, fax or order in person. We will require you to provide your details such as  name, address, emaill address, and payment options. Please make sure you provide correct phone number and email address once you place the order.

 How can I track my order?

To track your order, please contact us by phone or email, our friendly staff will assist you.

 I didn't see an order confirmation page. Was my order submitted successfully?

Please make sure you have completed the order by hitting "PROCEED TO CHECK-OUT". By clicking the "PAYPAL CHECKOUT" button on the Order Summary page, the system will direct you to PayPal checkout page. Once you have completed the checkout process, the system will redirect you back to our website.

 Can you ship internationally?

If you would like to ship to an international location, please contact us to get a quote on shipping and postage.

 How do I cancel my order?

Simply email us to sales@lwinternational.com.au or contact us at 1800 338 023

Payment Information

 What payment methods does L & W International accept?

We accept VISA, MasterCard, Internet Transfer, Direct Deposit or Company Cheque payment.

 How long does Direct Deposit / Internet Banking take to clear?

It sometimes take up to 3 business days to clear the fund. If you want to get your order processed faster, you can either use your Commonwealth online banking to transfer the money or you can go into any Commonwealth bank and deposit the money over the counter. Please use your INVOICE NUMBER as reference on the payment.

 Do I need to send a receipt once the payment has been made?

Yes, we recommend you to do this. This will help us to allocate your payment and release the order faster.

 Does L & W International accept Personal Cheque as payment?

Sorry, we do not accept this payment method at this moment.

Return Policy Information

 What is the standard return policy for L & W International products?

Products sold by L & W International are supported by our Stand Return Policy unless otherwise stated. Merchandise under our Standard Return Policy will not be refunded after 7 days from the day of delivery or pick-up. Damaged or defective products can be refund or exchange under company approval.

 Why do I need to send L & W International photo of the damaged product?

To upload digital photos of the damaged goods will assist us with a faster exchange/ refund process.

 Approximately how long will it be before a refund / credit actually appears on my bank account?

It takes us approximately 2 business days to process a credit back to your bank account and 2-3 business day for it to appear on your statement.